Job Purpose

The ICT Applications & Digital Solutions Officer is responsible for the full lifecycle development, customization, integration, administration, and optimization of business applications, with a primary focus on Microsoft Dynamics 365 Business Central. The role drives digital transformation through software development, systems integration, automation, reporting, analytics, database administration, and emerging AI/ML solutions.

Experience

• Minimum 4 years’ experience in:
  • Software Development
  • Microsoft Dynamics 365 Business Central Customization (AL)
  • Application Administration
  • Database Administration
  • Enterprise Systems Support

Academic Qualifications

• Bachelor’s Degree in:
  • Computer Science
  • Software Engineering
  • Related ICT field

Minimum Degree Classification: Second Class Upper

• Certified transcript must be provided.

Required Certifications

• Microsoft Dynamics 365 Business Central Functional Consultant
• Microsoft Dynamics 365 Business Central Developer
• SQL Database Administration

Added Advantages

• ITIL 4 Certification
• Microsoft 365 Administrator Certification
• Oracle Database Administration
• MCSA (Windows Server 2016 or above)

Key Responsibilities

Applications Development & Administration

• Design, develop, customize, and deploy Microsoft Dynamics 365 Business Central solutions.
• Develop and maintain web and desktop applications.
• Write, review, and maintain AL, C#, Visual Basic, and JavaScript code.
• Conduct code reviews and enforce development standards.
• Build automation tools, dashboards, and internal applications.
• Manage development, testing, staging, and production environments.
• Conduct unit testing, integration testing, and UAT.

Systems Integration & API Development

• Design and develop RESTful and SOAP APIs.
• Build and maintain middleware solutions.
• Integrate ERP systems with third-party applications.
• Manage data transformation, validation, and synchronization processes.

Database Administration

• Develop and optimize SQL queries, stored procedures, and database objects.
• Administer SQL Server and Oracle databases.
• Support data migration and reconciliation.
• Maintain data integrity and performance.

Security & Compliance

• Implement secure coding practices.
• Conduct security reviews and vulnerability remediation.
• Ensure compliance with audit, security, and regulatory requirements.
• Manage audit findings and risk registers.

Documentation & Knowledge Management

• Maintain:
  • Technical documentation
  • System architecture documentation
  • API specifications
  • User guides
  • Deployment procedures

High Availability & Disaster Recovery

• Design and maintain HA/DR solutions.
• Define and manage RTO and RPO objectives.
• Implement backup and recovery procedures.
• Conduct disaster recovery testing and simulations.

Vendor & ICT Support Management

• Liaise with ICT vendors and service providers.
• Monitor SLAs and vendor performance.
• Maintain ICT knowledge bases and self-service documentation.
• Support troubleshooting and issue resolution.

Accountability Areas

Financial Management

• Support departmental budgeting.
• Promote cost-effective ICT resource utilization.
• Identify efficiency improvements.

Risk Management

• Conduct ICT risk assessments.
• Develop mitigation plans.
• Resolve audit issues.

Compliance

• Ensure compliance with ICT policies and regulatory requirements.

Technical Skills

• Microsoft Dynamics 365 Business Central (AL Development)
• Visual Studio Code
• Docker-based BC environments
• C#
• JavaScript
• SQL Server Administration
• Oracle Database Administration
• REST & SOAP APIs
• OAuth 2.0
• Power BI (DAX, Power Query, RLS)
• SSRS Reporting
• Power Automate
• Power Apps
• Microsoft 365 Administration
• Git Version Control
• Azure DevOps
• CI/CD Pipelines
• Backup & Recovery Technologies

Core Competencies

Behavioral

• Integrity
• Professionalism
• Teamwork
• Resilience
• Self-confidence
• Creativity
• Customer Focus
• Attention to Detail

Leadership

• Initiative
• Decision Making

Professional

• Strong analytical and problem-solving skills
• Excellent communication skills
• Project management capability
• Ability to manage multiple priorities
• Strong troubleshooting and diagnostic skills
• Ability to work independently

Application Period

Opening Date: 8 June 2026
Closing Date: 19 June 2026

Ideal Candidate Profile

This role is best suited for a mid-to-senior ICT professional with strong Microsoft Dynamics 365 Business Central development experience, enterprise application integration expertise, database administration skills, and a background in digital transformation, automation, and business systems support. It combines software engineering, ERP administration, systems architecture, and ICT operations into a single highly technical position.