Job Purpose:

To receive clients, provide them with information, address inquiries and handle any other front desk services.

Key duties and responsibilities:

1.      Monitoring the movement of equipment in and out of the office premises;

2.      Communicate courteously with clients by email, telephone, letter and or verbally

3.      Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries.

4.      Directing visitors by maintaining employee and departmental directories.

5.      Receiving and recording correspondences and forward to the registry / relevant offices;

6.      Operating the switchboard; report and follow up repairs for faulty lines and extensions;

7.      Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail

8.      Maintaining security by following procedures; monitoring logbook; issuing visitor badges.

9.      Maintaining safe and clean reception area by complying with procedures, rules, and regulations; and,

 

Person Specifications

a)      Qualifications 

An Honors Degree in Social Sciences, Marketing or Hospitality Management or any Humanities from a recognized University/Institution.

 

b)        Experience

Nil.

 

c)           Competencies

(i)       Technical

1.    Excellent interpersonal and communication skills

2.    Time management

3.    Interpersonal/networking skills

4.    Customer care skills

5.    Ethics and integrity

6.    Computer skills

 

(ii)     Behavioural

1.    Precision and attention to detail,

2.    Ability to multi-task,

3.    Diplomacy and sensitivity when working with clients,

4.    Confident and self-motivated,

5.    Decency,

6.    Excellent time keeping and attendance,

7.    Confidentiality