At Hima Cement, our Vision is “To be the preferred provider of cement and concrete based
building solutions in East Africa with a strong focus on customer experience.”
Hima Cement works with all actors in the building and construction industry in Uganda –
manufacturing and supplying a wide range of building and construction solutions designed to
meet housing and construction needs from small projects like individual home buildings to
major construction and infrastructure projects.
Whether supplying high-quality cement to a craftsman or helping leading architects explore
and deliver creative possibilities, Hima is committed to providing solutions that fit the needs
of all its clients.
In order to achieve the above objectives, Hima Cement Limited seeks to recruit a motivated
and competent End User Support Specialist as indicated below;
Job Title : End User Support Specialist
Vacancy Code : EUSSX01
Reporting line : IT MANAGER
Duration : Full time

Job Summary;
The End User Support Specialist ensures that users at their operating site of
responsibility receive the appropriate level of support. The main objectives of this
position are:

• Fulfilling and remediating user requests and incidents on time and with
excellent quality.
• Ensure the appropriate level of communication with the users.
• Respect the Service Level commitments defined with the users.

Key Duties and Responsibilities
● Collaborate in the analysis and budgeting of the IT services of their Operating
site, including equipment, licenses, outsourcing, and consumables.
● Provide 1st level of support (including 2nd level for local infrastructure and
applications)
● Administrate local infrastructure not managed by I&O teams
● Administrate local applications not managed by the Applications team
● Administrate Local collaboration & knowledge.
● Classifies and prioritizes requests and incidents.

● Ensure the coordination of 1st, 2nd and 3rd level support.
● Work proactively on root cause analysis, problem solving, and standard
operating procedures creation.
● Answer inquiries and provide basic training to users in the proper use of
hardware and software.
● Monitor the local applications environment.
● Handle the communication to end users and other IT Teams.
● Ensure the Service Level commitments are respected.
● Follow and implement the security, internal control, and standardization
principles defined by the IT policy.
● Define and implement service enhancements that will improve the reliability,
usability, security, supportability, and performance of the desktop
environment.
● Participate and facilitate the cross-functional work between the I&O
(infrastructure and operations)
Operating areas.
● Work on the efficient transfer of delivered services into the run organization (service
introduction)
● Collaborate in the creation, maintenance, and execution of an IT continuity plan
for the OpCo that would minimize the business loss in case of an IT disaster.
● Managing related suppliers, their costs and performance through local service
agreements.

Required Qualifications skills and attributes.
Technical Competencies
• Graduate degree in Computer Science, Engineering or related discipline with an
IT focus.
• Certifications: ITIL; CoBIT, CMMI. Cisco and Microsoft Certifications (CCNA, CCNP,
MCSE, SQL), DB administration, Linux/UNIX OS and virtualization is an added
advantage.
• Ability to conduct research into application development issues and products.
• Deep understanding of running IT services in regards to technology and processes.
• Strong analytical, design and development skills including troubleshooting and
integration of IT services.
• Strong competency in developing efficient and effective solutions to diverse and
complex business problems.
• Ability to develop and implement IT policies and governance.
• At least 3 years of experience as an end-user support specialist.

Profile & Personal Qualities
• Self-driven, results oriented.
• Able to plan and prioritise.
• Comfortable dealing with people and a good listener
• Reliable, tolerant & determined.
• Able to work extended hours when required.
• Able to manage conflict and build effective teams.
• Detailed oriented and able to solve problems and drive for results.

How to apply;
Hima Cement will offer a competitive remuneration package to the successful
candidate. Candidates that know that they meet the above criteria and have what it
takes to excel in the above position, should complete this Online Job application form
and upload their CVs, which should include details of email address (if any), present
position, current remuneration, certificate/testimonials and address of three (3)
Referees plus telephone contact to the stipulated email address not later than 27th
April 2026.

Key Notes:

1. Hima Cement Limited is a diverse, inclusive, and equal opportunity employer. We
do not discriminate and do not charge any fee at any stage of the recruitment.
2. Make sure that your application letter, CV, and certificates are attached as one
document
3. Only shortlisted candidates will be contacted
4. Any form of canvassing will lead to automatic disqualification.

The Human Resource Manager – Corporate
Hima Cement Ltd, Plot 838 Namanve Industrial Park
P.O Box 7230 Kampala